Privacy Policy
Last updated: 1 October 2025
Re-Finished Surface Restoration ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and safeguard the information you share with us when you visit our website or request a quote.
Information we collect
- Contact details you submit via our quote form (name, phone, email, postcode).
- Photos and descriptions of the surfaces you ask us to quote on.
- Communications between you and our team.
- Standard website analytics (anonymous usage data, IP, browser type).
How we use it
- To respond to your enquiry with a written estimate.
- To carry out work you have booked with us.
- To issue invoices and supporting documentation.
- To improve our website and services.
Lawful basis
We process your data on the basis of your consent (when you submit an enquiry), legitimate interest (responding to and fulfilling your request) and legal obligation (tax and insurance records).
Data sharing
We do not sell your data. We share information only with trusted service providers (e.g. CRM, email, accounting software) under strict data-processing agreements, and where required by law.
Retention
Quote enquiries are retained for up to 24 months. Completed job records and invoices are retained for 7 years to meet our legal and accounting obligations.
Your rights
You have the right to access, correct, delete or restrict use of your personal data, and to lodge a complaint with the Information Commissioner's Office (ICO).
Contact
To exercise any of your rights, email info@re-finished.co.uk or write to: Re-Finished, 65 Birch Grove, Llanmartin, Newport, NP18 2JB.